Yet Another Bestbuy Rant

Page 2 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.

CA19100

Senior member
Jun 29, 2012
634
13
76
OP, you sound like you know computers and recently researched and purchased a laptop. So, why would you waste everyone's time by calling BB in the first place?

Same reason anybody eats at an Applebee's: Somebody gave him a gift card!
 

HeXen

Diamond Member
Dec 13, 2009
7,832
38
91
Hey I like Applebee's. Minus the fact they only carry one kind of steak sauce, A1. I hate A1
 

rudeguy

Lifer
Dec 27, 2001
47,371
14
61
Now that I think about it, the only retail store I ever encountered knowledgeable staff was Gamestop when it comes to console games. Those darn kids know everything there is to know about COD

You...you're right. They have never steered me wrong.

But their buy back prices are worse than a pawn shop.
 

slag

Lifer
Dec 14, 2000
10,473
81
101
Chromebooks are real labtops. They just suck.

But then again, so do most sub $300 labtops. Sub-par screens, and terrible battery life. Ironically, the Chromebooks do better in the latter department.

FTFY
 

SheHateMe

Diamond Member
Jul 21, 2012
7,251
20
81
Haven't shopped there since 2008 when I went there with my mom to buy my first laptop for college. I asked the BB person, "does this laptop have HDMI?"

He said "it does not come pre-loaded with specialty software.."


I went in there 2 weeks ago to play around with a Galaxy Tab 3 and one of their people approached me about it, I told him I was deciding between a Tab 3 and a Nexus 7.

He proceeded to go on a rant about how you can "read books" and "watch movies" on the Galaxy Tab as if the effing Nexus 7 is not capable of that. When I showed I wasn't interested, he tried to hard sell me on it by telling me all about the "cool stuff" I can do on Android....again, as if the Nexus 7 did not have the same feature.

Then, I told him "I know about android, I have a Galaxy S3". He goes "oh, thats even better...did you know that you can send pictures from a galaxy tab to your phone?"

After that, I just smirked and walked off.
 

boomshard

Member
Oct 14, 2013
36
0
0
One thing I do like about Best Buy is their return policy. I recently bought an Asus gaming laptop from them, and was able to return it a week later simply because I wasn't satisfied with the performance. Full refund, no questions asked. That was pretty cool.
 

HeXen

Diamond Member
Dec 13, 2009
7,832
38
91
Doesn't Chromebook have Ads? I mean it's just a chrome browser so you have to see the same type of relevant Google ads right?
 

Retro Rob

Diamond Member
Apr 22, 2012
8,150
108
106
A relative wanted a laptop. So they called BestBuy, with me on the other phone.

Told the woman we were interested in lower-priced laptops. She mentions some that were $179.99 and $199.99. I wonder why they are so cheap, so I ask if they are Chromebooks.

BB woman replies that they are. So I say, what are your cheapest REAL laptops. She replies back, Chromebooks ARE real laptops. I say to my relative that the BB woman is clueless. Relative turns around and tells her she's clueless, then she hangs up. (LOL)

Go to BB, some guy helps us, tell him we are looking for lower-priced laptops, specifically some with 1007U IB-based Celeron CPUs. He goes on a rant about how Celeron chips are a 25-year-old architecture, and how they were not designed for running modern OSes.

I didn't have time to re-educate him, about how Celeron is simply Intel's branding of their lower-end CPUs, with less of the "extra" features. And that, clock-for-clock, they match other chips of the same architecture (for the most part, in standard code that doesn't use the extra features), and that an Ivy Bridge-based chip was NOT based on a "25 year-old architecture".

They did have an Asus 15.6" laptop with the 1007U, for $269.99, but the relative didn't want a laptop that big.

So we went to Target and picked up an Acer Aspire V5, like my recent purchase, except this one had a Celeron 847 and Windows 8.

This kinda stuff pisses me off, personally, because people like you are so small and ignorant that you have to prop your "knowledge" up on the back of someone else's lack of technical know-how.

That's probably the only reason to call BB and act a total D-bag.
 

Imp

Lifer
Feb 8, 2000
18,829
184
106
Only thing BB has wronged me with lately is that their Reward Zone system is f**ked up. To make matters worse, I have a damn Reward Zone credit card with the RZ account.
 

rudeguy

Lifer
Dec 27, 2001
47,371
14
61
hmmm...OP says he purchased the a netbook 2 days ago with very similar specs to the one he described.

http://forums.anandtech.com/showthread.php?t=2344965&page=5

Nice little 11.6" Windows 7 64-bit Netbook. Celeron, but it's IB, so it's fairly fast (1.5Ghz) and has great battery life (6+ hours). Keyboard's pretty good too.

http://www.newegg.com/Product/Produc...82E16834314110

So either he bought the laptop for himself and is lying in this thread or someone else bought it and he is lying in that thread.

:hmm:
 

Staples

Diamond Member
Oct 28, 2001
4,952
119
106
I don't understand what you are complaining about.

You want a cheap laptop, she recommended one.

The guy is trying to tell you celeron processors are slow and surprise, they are.

But if you are strictly looking for price and you care about nothing else, then take a look for yourself.
 

Lifted

Diamond Member
Nov 30, 2004
5,752
2
0

DAPUNISHER

Super Moderator CPU Forum Mod and Elite Member
Super Moderator
Aug 22, 2001
28,818
21,576
146
hmmm...OP says he purchased the a netbook 2 days ago with very similar specs to the one he described.

http://forums.anandtech.com/showthread.php?t=2344965&page=5



So either he bought the laptop for himself and is lying in this thread or someone else bought it and he is lying in that thread.

:hmm:
Last line of the OP
So we went to Target and picked up an Acer Aspire V5, like my recent purchase, except this one had a Celeron 847 and Windows 8.
 

waggy

No Lifer
Dec 14, 2000
68,145
10
81
I love bestbuy. I just refuse to talk to any of the people that work in the store. most don't know anything and every now and then you get someone willing to lie his ass off to make a sale.
 

HeXen

Diamond Member
Dec 13, 2009
7,832
38
91
I love bestbuy. I just refuse to talk to any of the people that work in the store. most don't know anything and every now and then you get someone willing to lie his ass off to make a sale.

they are not paid commission or bonus on anything at Best Buy. However, the store is rated on the amount of warranties they sell. If the store is budgeted to derive 7% of the sales volume in warranties, and they fall short of that, there is a lot of "coaching" and re-training of the staff until the warranty percentage is at or above goal.
So the only real incentive they have is trying to get you to buy a warranty yet of all the times I was asked if I wanted the warranty service and I always said no, they acted like it didn't phase them and never pushed any further. So I don't personally see any of them pushing sales enough to lie.
Actually all they ever do is ask if you need help and tell you stuff cause they have no real clue outside of what the package says. Their lies are based on their own ignorance and nothing further from what I can tell.
 
Last edited:

webdave

Senior member
Jun 18, 2004
229
0
71
digitaljargon.wordpress.com
they are not paid commission or bonus on anything at Best Buy. However, the store is rated on the amount of warranties they sell. If the store is budgeted to derive 7% of the sales volume in warranties, and they fall short of that, there is a lot of "coaching" and re-training of the staff until the warranty percentage is at or above goal.
So the only real incentive they have is trying to get you to buy a warranty yet of all the times I was asked if I wanted the warranty service and I always said no, they acted like it didn't phase them and never pushed any further. So I don't personally see any of them pushing sales enough to lie.
Actually all they ever do is ask if you need help and tell you stuff cause they have no real clue outside of what the package says. Their lies are based on their own ignorance and nothing further from what I can tell.

They still have quotas to meet.
 

PliotronX

Diamond Member
Oct 17, 1999
8,883
107
106
They are driven into pitching crap customers don't need and don't really know much about computers damn near all of the time. My friends ten year old cousin had to show a GS person onsite how to do things on a Windows machine.

So glad they never chose my application at the GS and I got a job with a real IT company instead...
 

waggy

No Lifer
Dec 14, 2000
68,145
10
81
they are not paid commission or bonus on anything at Best Buy. However, the store is rated on the amount of warranties they sell. If the store is budgeted to derive 7% of the sales volume in warranties, and they fall short of that, there is a lot of "coaching" and re-training of the staff until the warranty percentage is at or above goal.
So the only real incentive they have is trying to get you to buy a warranty yet of all the times I was asked if I wanted the warranty service and I always said no, they acted like it didn't phase them and never pushed any further. So I don't personally see any of them pushing sales enough to lie.
Actually all they ever do is ask if you need help and tell you stuff cause they have no real clue outside of what the package says. Their lies are based on their own ignorance and nothing further from what I can tell.

i don't think its always based on ignorance though i agree its a big part of it. though that does not change what i said. I have found about 90% will lie instead of saying hey i don't know shit about this.
 

Imp

Lifer
Feb 8, 2000
18,829
184
106
I love bestbuy. I just refuse to talk to any of the people that work in the store. most don't know anything and every now and then you get someone willing to lie his ass off to make a sale.

Thank goodness for "Pick up at store" option. Bypass the entire store and the sales staff. Cashiers there haven't tried peddling anything yet.
 
sale-70-410-exam    | Exam-200-125-pdf    | we-sale-70-410-exam    | hot-sale-70-410-exam    | Latest-exam-700-603-Dumps    | Dumps-98-363-exams-date    | Certs-200-125-date    | Dumps-300-075-exams-date    | hot-sale-book-C8010-726-book    | Hot-Sale-200-310-Exam    | Exam-Description-200-310-dumps?    | hot-sale-book-200-125-book    | Latest-Updated-300-209-Exam    | Dumps-210-260-exams-date    | Download-200-125-Exam-PDF    | Exam-Description-300-101-dumps    | Certs-300-101-date    | Hot-Sale-300-075-Exam    | Latest-exam-200-125-Dumps    | Exam-Description-200-125-dumps    | Latest-Updated-300-075-Exam    | hot-sale-book-210-260-book    | Dumps-200-901-exams-date    | Certs-200-901-date    | Latest-exam-1Z0-062-Dumps    | Hot-Sale-1Z0-062-Exam    | Certs-CSSLP-date    | 100%-Pass-70-383-Exams    | Latest-JN0-360-real-exam-questions    | 100%-Pass-4A0-100-Real-Exam-Questions    | Dumps-300-135-exams-date    | Passed-200-105-Tech-Exams    | Latest-Updated-200-310-Exam    | Download-300-070-Exam-PDF    | Hot-Sale-JN0-360-Exam    | 100%-Pass-JN0-360-Exams    | 100%-Pass-JN0-360-Real-Exam-Questions    | Dumps-JN0-360-exams-date    | Exam-Description-1Z0-876-dumps    | Latest-exam-1Z0-876-Dumps    | Dumps-HPE0-Y53-exams-date    | 2017-Latest-HPE0-Y53-Exam    | 100%-Pass-HPE0-Y53-Real-Exam-Questions    | Pass-4A0-100-Exam    | Latest-4A0-100-Questions    | Dumps-98-365-exams-date    | 2017-Latest-98-365-Exam    | 100%-Pass-VCS-254-Exams    | 2017-Latest-VCS-273-Exam    | Dumps-200-355-exams-date    | 2017-Latest-300-320-Exam    | Pass-300-101-Exam    | 100%-Pass-300-115-Exams    |
http://www.portvapes.co.uk/    | http://www.portvapes.co.uk/    |