You gotta love comcast

[Craig234]

So, a while ago they were charging $250+/month for internet/phone/tv.

Decided to cut off their tv, internet/phone is a little under $100 total. Yet adding back tv would be $30/month. They have no explanation for how the $250 wasn't a ripoff.

Today, my internet connection disconnected while being used. Their support eventually claimed they fixed some configuration on their end - with an unclear explanation.

I spoke to billing to get a credit, and they pitched a 'new service' of basic channels for $18. They mentioned Fox is included. I asked if MSNBC was. It took minutes to find out, but it's not.

So, this large right-wing corporation is giving preferential treatment to Fox over MSNBC.

I indicated I didn't want the package - and they pitched a trial. I said I didn't want it, and she argued that it's a good deal.

I asked to talk to a supervisor about the channel issue and she tried to say she could take care of it, no.

So she 'checked with her supervisor' for a while and said they were on a call that would last 30 minutes, but they'd send in my feedback after the call. I said I wanted a callback.

So she 'checked with her manager again' and they were suddenly off the call and available.

They offered a story about how Comcast is limited by the channels - suggesting that it's MSNBC refusing to allow them to offer the channel in the basic package. I don't think so.

How to raise the issue? The supervisor said the only information they have about the headquarters is the physical mailing address.

So this internet company selling e-mail service, offers no communication to its customers but a physical mailing address. He said that's correct.

 

[s0me0nesmind1]

Your stupidity knows no bounds.... The fact that you were at one time paying $250/month...

I pay $30-50 for internet, thats it. I refuse to pay anything else above that range, and I only pay the higher end of that if it is for faster speeds.

Love how you think there is some kind of conspiracy for right wing television - that is so god damn laughable that you have your head shoved so far up that you somehow correlated them having Fox as part of basic but not MSNBC is just scary.

As much as I hate your stupid posts, I will at least give you some advice: Switch to internet only and a buy a $15 antenna to get your locals for FREE every month. I'll take my thank you in the form of Paypal for saving you $200/month.

 

[SKORPI0]

How could they not have MSNBC when Comcast owns the company NBCUniversal ? Ow, I have MSNBC in my basic lineup.

 

[s0me0nesmind1]

How could they not have MSNBC when Comcast owns the company NBCUniversal ? Ow, I have MSNBC in my basic lineup.

MSNBC (IIRC) is a news propaganda shows. Similar to Fox News - which, now that I think about OP is a moron.

FOX is a local channel - Fox NEWS is NOT. That isn't included. The local channel is not the same thing.
NBC is a local channel - MSNBC is NOT. That isn't included either, because it's not a local channel.

This goes back to what I said about getting an antenna... all of these are free.

 

[nakedfrog]

They offered a story about how Comcast is limited by the channels - suggesting that it's MSNBC refusing to allow them to offer the channel in the basic package. I don't think so.

Based on what, your feels?

How to raise the issue? The supervisor said the only information they have about the headquarters is the physical mailing address.

So this internet company selling e-mail service, offers no communication to its customers but a physical mailing address. He said that's correct.

Yeah, they don't want to hear from customers complaining about the basic cable line-up, so they're not going to make it easy to do so.

 

[SKORPI0]

This goes back to what I said about getting an antenna... all of these are free.

Not MSNBC/Fox News. I have a antenna and just get the free OTA channels (Chicago area).
https://www.antennaweb.org/

 

[s0me0nesmind1]

Not MSNBC/Fox News. I have a antenna and just get the free OTA channels (Chicago area).
https://www.antennaweb.org/

Right, I'm saying that all the local channels that are a part of that stupid Comcast package are - not the cable news ones mentioned.. Believe me, they sold me (probably the same as OP) Internet + Basic TV package for $40/month or something like that, and the TV channel selection was worse than my OTA channels AND the quality was worse heh.

 

[ElFenix]

Right, I'm saying that all the local channels that are a part of that stupid Comcast package are - not the cable news ones mentioned.. Believe me, they sold me (probably the same as OP) Internet + Basic TV package for $40/month or something like that, and the TV channel selection was worse than my OTA channels AND the quality was worse heh.

it's 2018 and they charge extra for HD channels.

let that sink in

 

[snoopy7548]

I'm flabbergasted at anyone still paying for phone service through an ISP.

 

[VirtualLarry]

FOX is a local channel - Fox NEWS is NOT. That isn't included. The local channel is not the same thing.
NBC is a local channel - MSNBC is NOT. That isn't included either, because it's not a local channel.

This makes the most sense. Read this, Craig.

"basic TV" may be just the OTA channels re-broadcast over cable, using a DTA to decrypt them.

Therefore it would be logical that the service wouldn't carry "cable" channels.

Otherwise, I have no idea why MSNBC wouldn't be included in the entry-level tier that covers cable stations, as Comcast is (part?) owner of MSNBC.

 

[lxskllr]

Comcast is so amazing I use a prepaid cell phone that only gets 3gb high speed per month. Still better than dealing with comcast. Oh, and MSNBC can go fuck itself. Anyone who watches that and thinks they're being informed is a dumbass.

 

[Craig234]

This makes the most sense. Read this, Craig.

"basic TV" may be just the OTA channels re-broadcast over cable, using a DTA to decrypt them.

Therefore it would be logical that the service wouldn't carry "cable" channels.

Otherwise, I have no idea why MSNBC wouldn't be included in the entry-level tier that covers cable stations, as Comcast is (part?) owner of MSNBC.

But that does't explain the difference between Fox and MSNBC.

 

[Craig234]

Oh, and MSNBC can go fuck itself.

It's by far the best of the big channels. Of course, it's corporate-owned with a lot of garbage also and other sources are mostly better. But Rachel, Chris, Joy, are very good. Rachel pretty great.

 

[VirtualLarry]

But that does't explain the difference between Fox and MSNBC.

Yes, I quoted the part where he explained.

 

[Platypus]

"You gotta love comcast"

Do I have to? That's in the ToS isn't it?

 

[s0me0nesmind1]

But that does't explain the difference between Fox and MSNBC.

Yes, I quoted the part where he explained.

You should honestly just stop trying. He's too busy living in his fantasy land that Comcast is trying to covertly change him into a alt-right by "giving me fox" (even though it's not Fox NEWS).

If anything it's scary how stupid you can get...Thinks his cable provider is trying to convert him... paying $250/month....still paying ridiculous amounts for a land line...doesn't know the difference between NBC and MSNBC.... Can't find his keys.... I think the only thing missing is zipping up his pants with it getting caught... Probably right around the corner.

 

[Sonikku]

I'm on Spectrum, which is a mildly more evil form of Time Warner Cable. I was grandfathered in on my $15 3/1 internet plan. The speed kind of sucks, but it streams 720p which is "good enough". If I wanted a single mpbs more I would be paying four times the price. The plus side is that with the Obihai box, landline calls are free. With a dish I can also get most local channels, if not, stream them online. As someone who spends $15 a month for tv/internet/phone, I can't even imagine spending $250.

 

[VirtualLarry]

I'm on spectrum

I thought that you typed "I'm on the spectrum". You should maybe capitalize Spectrum, to let readers know that you're talking about the cable company, and not an Autism diagnosis.

I was going to write, "Me too, maybe!". Or maybe I just have a certain social anxiety.

Edit: Or maybe I should just read for context, instead of letting my brain jump to conclusions.

 

[plonk420]

I'm on spectrum, which is a mildly more evil form of Time Warner Cable. I was grandfathered in on my $15 3/1 internet plan.

see if you qualify for Spectrum ELP if you're in an area where it's 30/?

 

[Sonikku]

see if you qualify for Spectrum ELP if you're in an area where it's 30/?

I don't.

 

[plonk420]

ah. seems like they only have it in markets where there's competition at that price point :/

 

[Thebobo]

Comcast is so amazing I use a prepaid cell phone that only gets 3gb high speed per month. Still better than dealing with comcast. Oh, and MSNBC can go fuck itself. Anyone who watches that and thinks they're being informed is a dumbass.

Dont mean to be nosey you just use your phone?

 

[hoorah]

Even if there was some conspiracy to push fox news over MSNBC (there isn't), the people on the phone have about as much authority as a monkey with a red and a blue button in front of them - red if you want cable TV, blue if you don't (and the blue button is disconnected). They don't care how much sense any particular scenario makes. They don't care if you want to talk to a supervisor, and they don't care what channels you want to watch. They only care if you sign up for the package they are pitching so they can get a treat.

In the last year, I have been amazed at the number of people that have ditched cable TV for an antenna and streaming options. The wind is definitely shifting.

 

[Craig234]

Even if there was some conspiracy to push fox news over MSNBC (there isn't),

You don't know the motives, but they're not the issue, the effect of the policies is.

the people on the phone have about as much authority as a monkey

That's Captain Obvious stuff. No one said otherwise.

 

[ElFenix]

are you complaining that your broadcast-only package includes broadcast channels, of which fox is one, but not cable channels, of which msnbc is one?