FYI
I previously posted in another thread in regards to buying from Monarch and/or Newegg, aka: advantages, pricing, customer service. Well, let me share my experience today...
As I stated, I purchased a combo from Monarch yesterday, thought I was getting a great deal. Today I was reading a post that questioned whether to go with Monarch or Newegg and I put my 2 cents in. Then, just for feces and giggles I ventored back to the Monarch site to see if anything had changed on the combo deal. It was at this time that I realized that I had made a mistake in my purchase. My intent was to get the windchester core and MSI combo. MY MISTAKE!! In all the excitement of making the purchase I did not make it clear that the 90 nm was the core of choice. As a result I ended up ordering the 130nm core. Needless to say I paniced and immediately called Monarch and told them my situation. The lady (nice to call a number and hear a human voice instead of punching numbers) immediately looked up my order and verified what I already knew. She then transferred my call, as luck would have it, to the rep. that wrote up my order the previous day. After discussing the situation (during our talk he got off the phone and did what he could do to stop the order from going out) he gave me some information to email back to Monarch that would help me exchange the product. Before we finished our discussion he told me he didn't know whether or not they could stop the product from going out but to give him a call tommorrow and find out.
Anyway, that was about 5:50, I remember because he told me they stop the phone in 8 minutes.
End of phone call.
For about an hour I was sick...then at about 6:55 the phone rang. Guess who? The rep from Monarch. Told me he got the product off the truck, put in the windchester core, flashed the bios, and that I should get it sometime tommorrow. I about chit!!!!!!!!!!!!!!! This guy made my day!!!
I believe this falls under customer service
by the way...his goes by the name of Will....1-800-611-0875 ext234
I previously posted in another thread in regards to buying from Monarch and/or Newegg, aka: advantages, pricing, customer service. Well, let me share my experience today...
As I stated, I purchased a combo from Monarch yesterday, thought I was getting a great deal. Today I was reading a post that questioned whether to go with Monarch or Newegg and I put my 2 cents in. Then, just for feces and giggles I ventored back to the Monarch site to see if anything had changed on the combo deal. It was at this time that I realized that I had made a mistake in my purchase. My intent was to get the windchester core and MSI combo. MY MISTAKE!! In all the excitement of making the purchase I did not make it clear that the 90 nm was the core of choice. As a result I ended up ordering the 130nm core. Needless to say I paniced and immediately called Monarch and told them my situation. The lady (nice to call a number and hear a human voice instead of punching numbers) immediately looked up my order and verified what I already knew. She then transferred my call, as luck would have it, to the rep. that wrote up my order the previous day. After discussing the situation (during our talk he got off the phone and did what he could do to stop the order from going out) he gave me some information to email back to Monarch that would help me exchange the product. Before we finished our discussion he told me he didn't know whether or not they could stop the product from going out but to give him a call tommorrow and find out.
Anyway, that was about 5:50, I remember because he told me they stop the phone in 8 minutes.
End of phone call.
For about an hour I was sick...then at about 6:55 the phone rang. Guess who? The rep from Monarch. Told me he got the product off the truck, put in the windchester core, flashed the bios, and that I should get it sometime tommorrow. I about chit!!!!!!!!!!!!!!! This guy made my day!!!
I believe this falls under customer service
by the way...his goes by the name of Will....1-800-611-0875 ext234