Your oddest tech support calls

[GasX]

Originally posted by: MercenaryForHire

Originally posted by: Mwilding
Why don't we call it negrolist and crackerlist and give that jackass something to talk about...

Seriously, there needs to be a better anti-Whitey slur. I'm sick of Cracker - it's just lost all effect.

- M4H

How about cracker-ass-cracker?

or maybe...
gweilo
gaiko
peckerwood

from here

(They have some GREAT ones for people who date across racial lines!)

 

[anxi80]

have a regular who calls for everything and anything. one time he called and was convinced the f.b.i. was hacking his lines and making his modem dial-out automatically. this same guy also tried to convince me one day that windows me was superior to windows xp, because xp had too many exploits and bugs and me is ms's most stable os. tin foil hat anyone?

 

[mobobuff]

Originally posted by: anxi80
have a regular who calls for everything and anything. one time he called and was convinced the f.b.i. was hacking his lines and making his modem dial-out automatically. this same guy also tried to convince me one day that windows me was superior to windows xp, because xp had too many exploits and bugs and me is ms's most stable os. tin foil hat anyone?

Being an IT worker, just reading that almost made my head asplode. ME is the aborted fetus of Microsoft OSs.

 

[ATLien247]

Originally posted by: Hardcore
I had somebody call in just this morning complaining he didn't like the word BLACKLIST and WHITELIST on our webmail. Said it was racist!

Is it racist?

According to this website, the term "black list" originated in 1692. Whereas the term "black", used as noun referring to a dark-skinned person, originated in 1625.

I don't know if using the term "black" back then had any racist connotations, though...

 

[candicec]

All these stories of tech support is turning me on..
You guys are so smart and knowledgeable when it comes to computers....
give me more!!!

candicec

this is why i love computer nerds....

 

[bsobel]

Originally posted by: anxi80
have a regular who calls for everything and anything. one time he called and was convinced the f.b.i. was hacking his lines and making his modem dial-out automatically. this same guy also tried to convince me one day that windows me was superior to windows xp, because xp had too many exploits and bugs and me is ms's most stable os. tin foil hat anyone?

Your guy isn't now posting in OS is he? (see sig)

Bill

 

[anxi80]

Originally posted by: bsobel
Your guy isn't now posting in OS is he? (see sig)

Bill

lol. what?! whats wrong with win 3.1?!?

 

[yoda291]

"Question: Is it bad to put chocolate inside the computer?"

 

[trilks]

Originally posted by: yoda291
"Question: Is it bad to put chocolate inside the computer?"

WTF do you say to that?

 

[Reliant]

Someone called that had no devices in their device manager.....after a long call I figured out that somehow they disabled the plug and play service....I felt like screaming.

 

[Cuda1447]

Not quite a tech support call, but a "WTF" call for sure...


Busy day Saturday at work (Circuit City) the phone rings as Im passing by so I pick it up.


The lady on the phone has a VERRRRRRRY high pitched voice, and is extremely hard to understand. She also talks as fast as she can. The call starts off by her asking about a computer, and trying to see if we have it in stock.


Her: Do you have a 64 computer for $499
Me: Are you talking about a desktop or a laptop?
Her: its $499 and its got a processor and 64 mb
Me: Is it a desktop computer you are looking for?
Her: Yes, a desktop for 64mb and $399.
Me : (Thinking is it $399 or $499?) do you have a model #?
Her: its $499 and Im looking at it right now, its got a processor and monitor
Me: Ok hang on one moment.

So I go to grab our add and see if there are any AMD 64 processors on sale right now. I had no clue wtf she was really talking about at this point though, she was extremely difficult to understand.


Me: Maam, we have an AMD 64 processor with yatta yatta for $799. The only computer we have on sale right now for $499 is a celeron etc..
Her: OK well whats your phone # there.
Me: Its 920-6 - (she cuts me off)
Her: ok its 813 - 524 - 6921
Me: ....
Her: OK call me now 813 - 524 - 6921
Me:...
Her: Ok so call me back ok?
Me: (this has gone on far to long now...) Ok.
her: Ok, I'll be waiting call me now, its 813 - 524 - 6921
Me: Ok Maam
Her: ok its 813 - 524 - 6921
Me: Ok, I will bye
Her: Ok so its 813 you call me now its 813


I hung up at that point. I left with a big WTF. A few minutes later the phone rang again and I proceeded to move in the opposite direction very swiftly hoping someone else would answer it.

 

[mobobuff]

Originally posted by: trilks

Originally posted by: yoda291
"Question: Is it bad to put chocolate inside the computer?"

WTF do you say to that?

"As long as it's not milk chocolate... computers are lactose intollerant."

 

[Mo0o]

Originally posted by: Cuda1447
Not quite a tech support call, but a "WTF" call for sure...


Busy day Saturday at work (Circuit City) the phone rings as Im passing by so I pick it up.


The lady on the phone has a VERRRRRRRY high pitched voice, and is extremely hard to understand. She also talks as fast as she can. The call starts off by her asking about a computer, and trying to see if we have it in stock.


Her: Do you have a 64 computer for $499
Me: Are you talking about a desktop or a laptop?
Her: its $499 and its got a processor and 64 mb
Me: Is it a desktop computer you are looking for?
Her: Yes, a desktop for 64mb and $399.
Me : (Thinking is it $399 or $499?) do you have a model #?
Her: its $499 and Im looking at it right now, its got a processor and monitor
Me: Ok hang on one moment.

So I go to grab our add and see if there are any AMD 64 processors on sale right now. I had no clue wtf she was really talking about at this point though, she was extremely difficult to understand.


Me: Maam, we have an AMD 64 processor with yatta yatta for $799. The only computer we have on sale right now for $499 is a celeron etc..
Her: OK well whats your phone # there.
Me: Its 920-6 - (she cuts me off)
Her: ok its 813 - 524 - 6921
Me: ....
Her: OK call me now 813 - 524 - 6921
Me:...
Her: Ok so call me back ok?
Me: (this has gone on far to long now...) Ok.
her: Ok, I'll be waiting call me now, its 813 - 524 - 6921
Me: Ok Maam
Her: ok its 813 - 524 - 6921
Me: Ok, I will bye
Her: Ok so its 813 you call me now its 813


I hung up at that point. I left with a big WTF. A few minutes later the phone rang again and I proceeded to move in the opposite direction very swiftly hoping someone else would answer it.

Lol , you are cruel to your fellow employees

 

[KLin]

Originally posted by: Mwilding

Originally posted by: MercenaryForHire

Originally posted by: Mwilding
Why don't we call it negrolist and crackerlist and give that jackass something to talk about...

Seriously, there needs to be a better anti-Whitey slur. I'm sick of Cracker - it's just lost all effect.

- M4H

How about cracker-ass-cracker?

or maybe...
gweilo
gaiko
peckerwood

from here

(They have some GREAT ones for people who date across racial lines!)

Don't forget cocksauce

 

[5ayle]

When i did the resnet at kstate, ppl would always almost always stick the phone cord into the ethernet jack, when there's a clear label that states which jack for the ethernet and which one is for the phoneline. This would mess up the jacks where they had to be replaced sometimes. It's hard to be in the room and not look at the person like WTF is wrong w/ you.

 

[edmicman]

Originally posted by: 5ayle
When i did the resnet at kstate, ppl would always almost always stick the phone cord into the ethernet jack, when there's a clear label that states which jack for the ethernet and which one is for the phoneline. This would mess up the jacks where they had to be replaced sometimes. It's hard to be in the room and not look at the person like WTF is wrong w/ you.

A local lady had taken home a PC from the library for the summer; the PCs from the library were all networked, etc. She called up and said they had signed up for dialup internet service, plugged the computer in, and now their phones were all busy at their house. Those library computers never had modems in them, just ethernet cards for the network. She had plugged the phone line into her network card. Bah......

 

[djheater]

Suppport is for a server with hot-swappable drives on removable rails

We had sent out a CD of updates for a program and instructions were included that told the recipient to open the CD tray and put the disk in. Of 1600 locations we got 13 calls from people who had removed a drive and couldn't figure out how to fit the CD in there. Not only that, the drives are vertical... really it makes no sense.

 

[JDub02]

i did resnet/computer support at Bucknell when i was a student. i had some girl ask me to take a look at her computer because her mouse and printer wasn't working.

turned out the mouse just went bad.

the printer was fine, but the cable was screwed into the 25 pin serial port. male cable -> male port = very bad.

 

[PCTweaker5]

Originally posted by: djheater
Suppport is for a server with hot-swappable drives on removable rails

We had sent out a CD of updates for a program and instructions were included that told the recipient to open the CD tray and put the disk in. Of 1600 locations we got 13 calls from people who had removed a drive and couldn't figure out how to fit the CD in there. Not only that, the drives are vertical... really it makes no sense.

Wait what?

 

[mobobuff]

Originally posted by: PCTweaker5

Originally posted by: djheater
Suppport is for a server with hot-swappable drives on removable rails

We had sent out a CD of updates for a program and instructions were included that told the recipient to open the CD tray and put the disk in. Of 1600 locations we got 13 calls from people who had removed a drive and couldn't figure out how to fit the CD in there. Not only that, the drives are vertical... really it makes no sense.

Wait what?

Clients were trying to put CDs inside hard drives.

 

[ZowieHowie]

Someone called me from a different department on campus......

Her: I just set up my new Mac, and the internet is not working. Is it down?
Me: No, its not down. Did you plug the cable into the back of the computer and then into the wall
Her: Yes
Me: Has this cord worked before?
Her: Yes
Me: If you have another cable, can you try that
Her: Already did that. Its still not working

So I went to her office to see what the problem was. She was trying to plug a standard phone cable into her ethernet jack, and then into the wall. One of my co-workers laughed when I told him since she called him in for the same problem a few weeks prior

 

[PCTweaker5]

Originally posted by: mobobuff

Originally posted by: PCTweaker5

Originally posted by: djheater
Suppport is for a server with hot-swappable drives on removable rails

We had sent out a CD of updates for a program and instructions were included that told the recipient to open the CD tray and put the disk in. Of 1600 locations we got 13 calls from people who had removed a drive and couldn't figure out how to fit the CD in there. Not only that, the drives are vertical... really it makes no sense.

Wait what?

Clients were trying to put CDs inside hard drives.

OMG hahaha!

 

[DaveJ]

Way back when I was a student working at the Helpdesk here, we had a problem log come in from a user with a Mac. She had one of the old style Mac keyboards where the number pad and KB were two separate pieces, and she'd been "upgraded" to a "one piece" KB (like all modern ones). The log read:

"User requests the keypad removed from her keyboard. There are too many places to type in numbers now and it is too confusing."



After we stopped laughing one of our techs offered to go over with a hacksaw and take care of the problem...

Dave

 

[5ayle]

Originally posted by: DaveJ
Way back when I was a student working at the Helpdesk here, we had a problem log come in from a user with a Mac. She had one of the old style Mac keyboards where the number pad and KB were two separate pieces, and she'd been "upgraded" to a "one piece" KB (like all modern ones). The log read:

"User requests the keypad removed from her keyboard. There are too many places to type in numbers now and it is too confusing."



After we stopped laughing one of our techs offered to go over with a hacksaw and take care of the problem...

Dave

HAHAHAHAHAHAHA!!!!!

 

[CraigRT]

I don't want to type it all out, but I've had some pretty damn weird ones.

I had a person want help with the real estate software, and I asked her what the problem was, she said she had formatted her PC and wanted to install Windows 98 now! she was sitting at a dos prompt.. I was awestruck!

I had another one where a guy couldn't get connected to us via dialup... kept telling me that it said "no dialtone" he kept saying "problem with the software, problem with YOU people" (he did not speak good english) it took about 10 minutes and a call to the manager to prove to the dumbass that that meant, HIS LINE WAS NOT PLUGGED IN.. what a dork... those are fun