- Jan 11, 2006
- 17,312
- 12
- 81
First there was the free Time Capsule;
Then there was the free keyboard;
And the free iPod Touch;
And then TWO free keyboards;
And yet another free keyboard.
Now, I bring another 'Super Customer Service Tale From the Apple Store, Which, BTW, ROCKS!!!':
I have a 2011 17" MacBook Pro that I use for work (though it is my personal property). On Monday, the screen crapped out. There is an Apple Store walking distance from my office, so I checked the Genius website and found they had an available appointment in 3 hours - I grabbed it!
I took the computer to the store and, to make a long story short, they said it was the video card and the fix costs $600...
HOWEVER, it is a known issue with these MacBooks, so the fix is FREE!!!
But, can you believe it gets better?
I picked up my MacBook today. On the work order, it showed that, not only did they replace the Logic Board, they also fixed THREE other problems I have had with the computer, but did NOT EVER mention to them when I dropped it off: 1) they replaced the keyboard (which had a few wonky keys), they replaced one of the two speakers (which had been malfunctioning) and they replaced the freakin' optical drive (which stopped working a year ago and I had totally forgot I even had since I completely stopped using it when it broke).
For those of you not keeping score that is:
1. New Logic Board;
2. New keyboard;
3. New speaker;
4. New optical drive.
All for zero dollars and zero cents.
Wow.
MotionMan
Then there was the free keyboard;
And the free iPod Touch;
And then TWO free keyboards;
And yet another free keyboard.
Now, I bring another 'Super Customer Service Tale From the Apple Store, Which, BTW, ROCKS!!!':
I have a 2011 17" MacBook Pro that I use for work (though it is my personal property). On Monday, the screen crapped out. There is an Apple Store walking distance from my office, so I checked the Genius website and found they had an available appointment in 3 hours - I grabbed it!
I took the computer to the store and, to make a long story short, they said it was the video card and the fix costs $600...
HOWEVER, it is a known issue with these MacBooks, so the fix is FREE!!!
But, can you believe it gets better?
I picked up my MacBook today. On the work order, it showed that, not only did they replace the Logic Board, they also fixed THREE other problems I have had with the computer, but did NOT EVER mention to them when I dropped it off: 1) they replaced the keyboard (which had a few wonky keys), they replaced one of the two speakers (which had been malfunctioning) and they replaced the freakin' optical drive (which stopped working a year ago and I had totally forgot I even had since I completely stopped using it when it broke).
For those of you not keeping score that is:
1. New Logic Board;
2. New keyboard;
3. New speaker;
4. New optical drive.
All for zero dollars and zero cents.
Wow.
MotionMan
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