Ditto here, I just wish they carried as many part's as Newegg doesOriginally posted by: gunit
I like them better then newegg
Originally posted by: EngenZerO
Personally, I would never order from them again. They have the worst RMA department known to man. I had to RMA aMobo due to a defective retention bracket so they asked me to RMA my CPU as well for testing. I send all the stuff next day. The recieve it monday, log it into the system tuesday afternoon. Before the RMA, I spoke to a "so-called" manager who was suppose to personally check my items and assured me everything would be repaired or replaced within 5 days. Now its Thursday, I call ZZF to find the status of my product (still under evaluation call back monday). I call back Monday (next week now), my evaluation was completed last Wednesday and I was suppose to have recieved an email stating my items were sent back to the manufacturer for further testing (another 3 weeks).
This is when I snap and yell, saying why was I not told this on Thursday. The same guy I spoke to on Thursday was working on MOnday (yet he would not admit he said that too me). I asked for another manager he transferes me to Customer Service. There I yell some more, and just give up and ask for all my money back (I was lied to and told I was I was a Lier and made all that up, Luckily I took the names of everyone I spoke to and started naming names off of who said what to me). Finially, she transferes me to a real RMA Manager. I explained my situation and he said the best he could do was send me a refurbished mobo and the same CPU. The refurbished mobo would be missing the wired etc... I told him I packaged everything up when I sent my mobo and that would be unacceptable, so just give me my money back. After another 10 minuter argument session with him, he finially gave in and said he would send me a new mobo and cpu. I decided at that time I would never shop with these liers and cheaters ever again
Cliff Notes:
Asked to RMA Stuff told 5 day turn around time
Called spoke to a manager assuered 5 day turn around time (Friday when I sent my stuff)
Called again no status of my package (Thursday)
Called again (Next Monday) told my package was sent to manufactures for further eval (3 more weeks).
Called a lier by the RMA Tech and told I was emailed Wednesday night
Got a loop around by CSR then finaly got a hold of a real manager
Real Manager not helpful (finially after some time gave in and sent me new mobo and cpu).
moral... zff sucks.
Originally posted by: Jeff7181
Originally posted by: EngenZerO
Personally, I would never order from them again. They have the worst RMA department known to man. I had to RMA aMobo due to a defective retention bracket so they asked me to RMA my CPU as well for testing. I send all the stuff next day. The recieve it monday, log it into the system tuesday afternoon. Before the RMA, I spoke to a "so-called" manager who was suppose to personally check my items and assured me everything would be repaired or replaced within 5 days. Now its Thursday, I call ZZF to find the status of my product (still under evaluation call back monday). I call back Monday (next week now), my evaluation was completed last Wednesday and I was suppose to have recieved an email stating my items were sent back to the manufacturer for further testing (another 3 weeks).
This is when I snap and yell, saying why was I not told this on Thursday. The same guy I spoke to on Thursday was working on MOnday (yet he would not admit he said that too me). I asked for another manager he transferes me to Customer Service. There I yell some more, and just give up and ask for all my money back (I was lied to and told I was I was a Lier and made all that up, Luckily I took the names of everyone I spoke to and started naming names off of who said what to me). Finially, she transferes me to a real RMA Manager. I explained my situation and he said the best he could do was send me a refurbished mobo and the same CPU. The refurbished mobo would be missing the wired etc... I told him I packaged everything up when I sent my mobo and that would be unacceptable, so just give me my money back. After another 10 minuter argument session with him, he finially gave in and said he would send me a new mobo and cpu. I decided at that time I would never shop with these liers and cheaters ever again
Cliff Notes:
Asked to RMA Stuff told 5 day turn around time
Called spoke to a manager assuered 5 day turn around time (Friday when I sent my stuff)
Called again no status of my package (Thursday)
Called again (Next Monday) told my package was sent to manufactures for further eval (3 more weeks).
Called a lier by the RMA Tech and told I was emailed Wednesday night
Got a loop around by CSR then finaly got a hold of a real manager
Real Manager not helpful (finially after some time gave in and sent me new mobo and cpu).
moral... zff sucks.
That's why when you need service on a product, you deal with the manufacturer, not an online retailer.
*EDIT* Oh yeah, and it's liar, not lier.
only reason why I did the RMA with them was because my items were less than 4 days old.
Take a easy my friend, sometime they will take their time the more you push them..Originally posted by: Jeff7181
Originally posted by: EngenZerO
Personally, I would never order from them again. They have the worst RMA department known to man. I had to RMA aMobo due to a defective retention bracket so they asked me to RMA my CPU as well for testing. I send all the stuff next day. The recieve it monday, log it into the system tuesday afternoon. Before the RMA, I spoke to a "so-called" manager who was suppose to personally check my items and assured me everything would be repaired or replaced within 5 days. Now its Thursday, I call ZZF to find the status of my product (still under evaluation call back monday). I call back Monday (next week now), my evaluation was completed last Wednesday and I was suppose to have recieved an email stating my items were sent back to the manufacturer for further testing (another 3 weeks).
This is when I snap and yell, saying why was I not told this on Thursday. The same guy I spoke to on Thursday was working on MOnday (yet he would not admit he said that too me). I asked for another manager he transferes me to Customer Service. There I yell some more, and just give up and ask for all my money back (I was lied to and told I was I was a Lier and made all that up, Luckily I took the names of everyone I spoke to and started naming names off of who said what to me). Finially, she transferes me to a real RMA Manager. I explained my situation and he said the best he could do was send me a refurbished mobo and the same CPU. The refurbished mobo would be missing the wired etc... I told him I packaged everything up when I sent my mobo and that would be unacceptable, so just give me my money back. After another 10 minuter argument session with him, he finially gave in and said he would send me a new mobo and cpu. I decided at that time I would never shop with these liers and cheaters ever again
Cliff Notes:
Asked to RMA Stuff told 5 day turn around time
Called spoke to a manager assuered 5 day turn around time (Friday when I sent my stuff)
Called again no status of my package (Thursday)
Called again (Next Monday) told my package was sent to manufactures for further eval (3 more weeks).
Called a lier by the RMA Tech and told I was emailed Wednesday night
Got a loop around by CSR then finaly got a hold of a real manager
Real Manager not helpful (finially after some time gave in and sent me new mobo and cpu).
moral... zff sucks.
That's why when you need service on a product, you deal with the manufacturer, not an online retailer.
*EDIT* Oh yeah, and it's liar, not lier.
Originally posted by: Nebor
They're better than newegg. Free 2 day shipping!